Exchanges and refunds
TRADES
You did not select the correct sweater size and/or model when ordering. This is not a problem. Here is the procedure to follow:
- Send us an email to let us know about the situation. Subsequently, we will tell you if the change is possible depending on the availability of the models.
- The company label should always be found on the sweater.
- You will therefore have to return the package to our Quebec office. You will only have to pay one delivery fee and we will cover the return.
- When the package arrives at our office, we will confirm when the exchange will be returned.
NB CLEARANCE ITEMS ARE NON-EXCHANGEABLE.
Order cancellation
It is possible to cancel an order if it is on hold at the order processing center, contact us quickly at info@mnchstore.com
Exactness
Sizes and colors are approximate and may be affected by the type of screen, lighting or device used. Sleeve designs may vary. Photos are for reference only.